How can we help you?

Registering for an account on Partner Link is a simple process that allows you to access an intuitive B2B ecommerce experience and easy access to ODL partner resources. Follow the steps below to complete your registration:

1. Navigate to Partner Link: Begin by accessing Partner Link through your web browser at https://partnerlink.odl.com. Browsers supported include Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, and Safari.
2. Click on the "Register" Tab: Once on the portal's homepage or login screen, locate and click on the "Register" tab. This will direct you to the registration page where you can create a new account.
3. Enter Your Name and Email: On the registration page, you'll be prompted to enter your name and work email address. Your email address will be your username for logging in, so make sure to provide accurate information.
4. Find Your Account Number: To complete the registration process, you'll need to provide your ODL account number. You can find this information on any previous invoices, order confirmations, or by contacting your customer service representative.
5. Add Comments (Optional): If there are any specific details or comments you'd like to include with your registration request, such as additional information that will help us verify your account, you can add them in the designated comments section.
6. Sign Up for Marketing Updates (Optional): You may have the option to sign up for marketing updates or newsletters during the registration process. If you're interested in receiving these communications, make sure to check the appropriate box.

Confirmation and Processing Time:

Once you've completed the registration form, submit your request by clicking on the appropriate button (e.g., "Submit" or "Register").

• Processing Time: Registration requests are typically addressed within 3 business days. During this time, our team will review your information and verify your request.
• Confirmation Email: Upon successful registration, you will receive a confirmation email containing your login credentials and additional information about accessing your account.

By following these steps, you can easily register for an account with Partner Link and gain access to a wealth of resources and services tailored to your business needs. If you encounter any difficulties during the registration process or have any questions, please don't hesitate to contact your customer service representative for assistance.

Purchase Lists in Partner Link provide a convenient way to save frequently ordered items or compile proposed products for future projects. Here's how you can effectively use Purchase Lists to streamline your ordering process:

You can find Purchase Lists through two main avenues:

1. Navigation Bar: Look for the star icon in the navigation bar.
2. Account Menu: Access Purchase Lists under the account menu.

Purchase Lists offer several useful features:

• Quick Addition to Cart: Easily add some or all items from a Purchase List to your cart for stocking and repeat orders.
• Sharing Options: Share a Purchase List with other Partner Link users within your company or via email.
• Export Functionality: Export a Purchase List with pricing information and product details for reference.

Follow these steps to create a Purchase List:

• From Item Detail Page or Purchase List Interface: You can initiate a new Purchase List from an item detail page or directly from the Purchase List interface. Choose a descriptive name for your list to facilitate easy reference.
• Adding Items: Browse the site and locate the items you wish to include in your Purchase List. On the product detail page, click the "Add to Purchase List" button. You can specify the quantity you want to save, which will carry over to the Purchase List.
• Alternative Method: Navigate to the designated Purchase List and utilize the "Add a Product" search feature. You can search by keyword or part number to swiftly add items to your list.

By following these steps, you can effectively utilize Purchase Lists in Partner Link to organize your orders, streamline the ordering process, and collaborate efficiently with your team members.

Placing an order on Partner Link is a straightforward process designed to ensure a seamless experience. Follow these steps to successfully place your order:

1. Find and Add Items to Your Cart: Browse through the available products and select the items you wish to purchase. Add them to your cart. Note that you cannot check out with a $0 item. If you encounter one, please inform ODL.
2. Ensure Correct Shipping Address: Before proceeding, ensure that your shipping address is set to the correct location where you want the order shipped.
3. Review Cart and Proceed to Checkout: Go to your cart and review the items in your order. Once satisfied, click on "Checkout." Note that the order summary box may change during the checkout process. Your total, including shipping charges and tax, will be calculated on the order review page.
4. Shipping Preferences: On the shipping page, review your default shipment preferences. If you wish to choose different shipping preferences for this order, select the appropriate options.
5. Additional Shipping Services: Determine if you require additional shipping services such as a pallet jack, lift gate, or specific delivery days for this order only. These instructions do not become default for future orders.
6. Add Shipping Instructions: Include any specific shipping instructions relevant to your order.
7. Proceed to Payment: Continue to the payment section to choose your desired payment method for this order.
8. Enter Purchase Order Number: On the billing page, enter your purchase order number if applicable. This helps streamline the billing process.
9. Select Payment Method: Choose your preferred payment method. If paying by credit card, you have the option to save your credit card details for future use. ODL does not store any credit card information.
10. Review Order: Continue to review your order, ensuring all shipping, billing, and product information is accurate.
11. Place Your Order: Once satisfied, click "Place Order." You should be directed to a success page with your Partner Link Order Reference number.
12. Confirmation and Follow-Up: You will receive an order acknowledgement from Partner Link shortly after placing your order. If you do not receive an order confirmation from ODL within 24 hours of the acknowledgement, please contact your customer service representative for assistance.

By following these steps, you can efficiently place your order on Partner Link, ensuring a smooth and accurate transaction process.

ODL customers are eligible to have a Partner Link user account if the following are true:

1. Your company has an active account with ODL.
2. Your company operates in North America and you purchase in either USD or CAD.
3. Your company's assigned ODL sales representative and/or regional sales manager has approved access.
4. You have access to an email address.

If you do not yet have access to Partner Link and you believe you should, please contact us here.

Partner Link offers a user-friendly navigation system to help you efficiently explore its features and functionalities. Here's a guide to help you make the most of your experience:

Navigation Bar

1. Products: Easily browse through our range of products categorized for your convenience:

• Stylized: Explore decorative designs including camed and wrought iron designs, treated designs such as our Lightscapes collection, and textured options like our Perspectives collection.

• Classic: Find single light options in clear, bronze, and gray glass, multi-light options including Simulated Divided Lights (SDLs) and Grilles Between Glass (GBGs), and vent lights in various textures.

• Treatments: Discover doorglass blinds, both enclosed and add-on varieties.

• Accessories: Access displays (excluding display-priced units) and replacement parts.

• ODL Blinds + Glass: Configure blind units for windows and sliding patio doors.

2. My ODL:

• Order History: Access records of all orders placed through your Partner Link account.

• Resources: Explore a library of marketing materials and product information.

• Chorus DAMs: Utilize this tool for high-quality image downloads of ODL products.

• Partner Store: Access a platform for ordering ODL literature and merchandise.

3. Account Menu:

• Account Number: Find your ODL account number.

• Personal Information: Modify your name and phone number.

• Security: Change your password for added security.

• (Partner Administrator Only) Contacts: View all users associated with your account.

• Order History: Access records of all orders placed from your Partner Link account.

• Purchase Lists: Create and manage saved lists of products for future ordering or reordering.

• Account Address Book: Set and manage shipping addresses for each order, designate default addresses, and create dropship addresses.

Search Bar

Utilize the search bar for quick access to items:

• Keyword Search: Enter relevant keywords to find specific items.

• Part Number/Model Number Search: Search by part number or model number, including any cross-referenced part numbers.

With these navigation tools, you can efficiently explore Partner Link and find what you need with ease.

Resetting your password when you’re locked out of your account is easy by following these steps:

1. Visit the Login Page: Navigate to the login page of Partner Link (https://partnerlink.odl.com)
2. Click on "Forgot your password?": Look for the "Forgot your password?" link below the login fields and click on it. This will direct you to the password reset page.
3. Enter Your Email Address: On the password reset page, you'll be prompted to enter the email address associated with your account. Make sure to input the correct email address.
4. Check Your Email: After submitting your email address, check your inbox (and possibly your spam or junk folder) for an email from Partner Link. This email will contain instructions and a link to reset your password.
5. Follow the Instructions in the Email: Open the email and follow the provided link that will take you to a page where you can create a new password.
6. Create a New Password: Once you're on the password reset page, enter a new password for your account. Make sure to choose a strong password that combines letters, numbers, and special characters for security.
7. Confirm Your New Password: After entering your new password, you may be asked to confirm it by entering it again. Double-check to ensure both entries match.
8. Log In with Your New Password: Once your new password is confirmed, return to the login page and enter your email address along with the newly created password to access your account.

Setting your shipping address in Partner Link is a crucial step to ensure accurate pricing and item availability for your orders. Before you start your shopping session, it's essential to set your shipping address to guarantee a seamless experience. Here's how you can do it:

1. Navigate to Address Selection:
   • Click on "Please select your address" in the navigation bar or select an address that you've previously chosen.
   • Alternatively, go to "Account Address Book" in the account menu by clicking on your name in the upper right corner.
2. Access Ship to Address:
   • Under "Ship to Address," locate and click the "Change" button.
3. Select Your Address:
   • All available shipping addresses will be displayed. You can include or exclude dropship and one-time addresses as needed.
   • Utilize the search function by city, state, or postal code to quickly find the correct address.
4. Add New Address (Optional):
   • If your desired shipping address is not listed, you have the option to add a new dropship or one-time address.
5. Choose Correct Address:
   • Click on the correct address from the available options. The bill to address should automatically populate based on your selection.
6. Set Default Address (Optional):
   • If you frequently use a particular address, you can set it as your default. This ensures it will remain selected each time you log in, streamlining the ordering process.

Note: It's important to set your shipping address before you start your shopping session to ensure that pricing and item availability are accurate.
By following these steps, you can easily set your shipping address in Partner Link, ensuring smooth and accurate delivery of your orders.

If you need to cancel an order placed on Partner Link, please contact your customer service representative. You can get in touch with your customer service representative via phone, email, or web chat through Partner Link. Depending on when your order was placed, where that order is in the fulfillment process, and whether your order includes standard or custom/configured items, you may not be able to cancel your order.

Important Note for Configured Items: Configured items, such as Blinds + Glass IGs, are tailored to your specifications and cannot be cancelled after your order is submitted.

While we strive to accommodate all customer requests, we encourage you to reach out to our customer service team at the earliest opportunity if you need to cancel an order.

Unfortunately, it is not possible to change the delivery date on a Partner Link order. However, we do have some alternatives to consider.

Why you can't change the delivery date:

Before exploring alternatives, it's important to understand why direct changes to the delivery date on an order may not be feasible. Our order fulfillment processes are designed to ensure efficiency and accuracy, which means that once an order is placed and processed, the delivery date is set based on various logistical factors. Altering this date directly within an existing order can disrupt these processes and potentially impact service quality.

Here are some alternatives:

1. Set Days of Delivery on a Specific Order: Instead of changing the delivery date on an existing order, consider specifying preferred days of delivery when placing a new order. During the checkout process, you may have the option to select specific delivery days based on your availability and scheduling needs. This allows you to plan ahead and ensure timely receipt of your order without requiring adjustments to existing orders.
2. Create a Purchase List for Easy Ordering at a Later Date: To streamline the ordering process and align it with your desired delivery date, utilize our purchase list feature. By creating a purchase list, you can compile a selection of products or items that you anticipate needing closer to the date you require them. When the time comes to place your order, simply add your purchase list to your cart and check out. This ensures that your order is placed with the appropriate lead time for delivery, minimizing the need for last-minute adjustments.

Should you have any further questions or require assistance, please don't hesitate to reach out to your customer service representative.

If you're having trouble logging into Partner Link, don't worry; we've got you covered. Below are step-by-step instructions to help you regain access to your account.

Resetting Your Password:

1. Visit the Login Page: Navigate to the login page of Partner Link (https://partnerlink.odl.com)
2. Click on "Forgot your password?": Look for the "Forgot your password?" link below the login fields and click on it. This will direct you to the password reset page.
3. Enter Your Email Address: On the password reset page, you'll be prompted to enter the email address associated with your account. Make sure to input the correct email address.
4. Check Your Email: After submitting your email address, check your inbox (and possibly your spam or junk folder) for an email from Partner Link. This email will contain instructions and a link to reset your password.
5. Follow the Instructions in the Email: Open the email and follow the provided link that will take you to a page where you can create a new password.
6. Create a New Password: Once you're on the password reset page, enter a new password for your account. Make sure to choose a strong password that combines letters, numbers, and special characters for security.
7. Confirm Your New Password: After entering your new password, you may be asked to confirm it by entering it again. Double-check to ensure both entries match.
8. Log In with Your New Password: Once your new password is confirmed, return to the login page and enter your email address along with the newly created password to access your account.

Clearing Cookies:

If resetting your password doesn't resolve the issue, you may need to clear your browser's cookies. Here's how to do it:

1. Access Your Browser's Settings: Open your web browser and navigate to the settings or preferences menu. This can usually be found by clicking on the three dots or lines in the top-right corner of the browser window.
2. Find the Privacy and Security Section: Within the settings menu, look for options related to privacy and security. This is where you'll typically find the controls for clearing cookies.
3. Clear Cookies and Site Data: Look for an option to clear browsing data or cookies. Depending on your browser, you may have the option to clear cookies for specific sites or for all sites. Choose the appropriate option.
4. Confirm Your Selection: Once you've selected to clear cookies and site data, you may be asked to confirm your decision. Review the settings to ensure you're only clearing the data you want to remove.
5. Restart Your Browser: After clearing cookies, close and reopen your browser to ensure the changes take effect.
6. Attempt to Log In Again: Return to the login page of Partner Link and attempt to log in again using your email address and password.

If you continue to experience difficulties, don't hesitate to reach out to your customer service representative for further assistance.

If you've logged into your account and discovered that it's linked to a company other than your own, it's crucial to address this discrepancy promptly. Having your account properly aligned with the correct company ensures accurate transactions, access to the appropriate resources, and streamlined communication channels.

Steps to Request Account Reassignment:

1. Navigate to the Contact Form: Go to https://professional.odl.com/contact-us.
2. Provide Your Details: In the contact form, enter your name, email address, and any other relevant contact information. Ensure the information provided is accurate to facilitate a swift response from our support team.
3. Explain the Issue: Clearly describe the problem you're experiencing. State that your account is associated with the wrong company or account number and that you require assistance in having it reassigned to the correct entity. You can find the account number that your account is associated with by clicking on your name in the upper right corner. The account number should appear directly beneath your name.
4. Submit the Form: Once you've filled out the contact form with all necessary details, review the information for accuracy and completeness. After confirming everything is correct, submit the form to send your request to our support team. We will respond within one business day.

By following the steps outlined above and providing comprehensive details in your contact form submission, you can expedite the resolution process and gain access to your account promptly. Should you have any further questions or concerns, don't hesitate to reach out to your customer service representative for assistance. We appreciate your patience and understanding.

Purchase Lists in Partner Link provide a convenient way to save frequently ordered items or compile proposed products for future projects. Here's how you can effectively use Purchase Lists to streamline your ordering process:

You can find Purchase Lists through two main avenues:

1. Navigation Bar: Look for the star icon in the navigation bar.
2. Account Menu: Access Purchase Lists under the account menu.

Purchase Lists offer several useful features:

• Quick Addition to Cart: Easily add some or all items from a Purchase List to your cart for stocking and repeat orders.
• Sharing Options: Share a Purchase List with other Partner Link users within your company or via email.
• Export Functionality: Export a Purchase List with pricing information and product details for reference.

Follow these steps to create a Purchase List:

• From Item Detail Page or Purchase List Interface: You can initiate a new Purchase List from an item detail page or directly from the Purchase List interface. Choose a descriptive name for your list to facilitate easy reference.
• Adding Items: Browse the site and locate the items you wish to include in your Purchase List. On the product detail page, click the "Add to Purchase List" button. You can specify the quantity you want to save, which will carry over to the Purchase List.
• Alternative Method: Navigate to the designated Purchase List and utilize the "Add a Product" search feature. You can search by keyword or part number to swiftly add items to your list.

By following these steps, you can effectively utilize Purchase Lists in Partner Link to organize your orders, streamline the ordering process, and collaborate efficiently with your team members.

In certain scenarios, such as shipping directly to a customer's facility or fulfilling a one-time replacement order, it may be necessary to set up a dropship or one-time use address within Partner Link. This process can be easily completed by following the steps outlined below:

1. Accessing the Address Book: Begin by navigating to the account address book within Partner Link. You can do this by clicking on the shipping address in the navigation bar or under your account menu located in the upper right corner of the screen.
2. Changing the Ship-To Address: Under the "Ship to address" section, locate and click the "Change" button.
3. Adding a New Address: Within the address selection interface that appears, find the "+ Add New Address" button located beneath the address search bar. Clicking this button will prompt a form to appear.
4. Completing the Form: Fill out the form with the necessary details for your new dropship or one-time use address. Here's what you'll need to provide:
   • Address Type: Select either "One-Time Address" or "Dropship Address" based on your requirements.
   • Name: This serves as an identifier for the address and will appear on the shipping label.
   • Buying Shipping Address: Indicate the location from which your new dropship or one-time shipment will be purchasing ODL products.
   • Country: Choose the appropriate country from the dropdown menu. Note that orders on Partner Link can only ship to the United States, Canada, and Mexico.
   • Address 1 & 2: Provide the primary address details. Address 2 is optional.
   • City: Enter the city name.
   • County: It's mandatory to provide the county for any address within the United States.
   • Postal Code: Enter the postal code for the address.
5. Review and Add Address: Double-check the information you've entered for accuracy and spelling. Once verified, click on the "Add Address" button to save the new address.
6. Selecting the Address: Your new address will automatically be selected for your current shopping session. If you need to use it again in the future, you may have to adjust the "Dropship Address" or "One-Time Address" options in the address selector to "Include".

By following these steps, you can easily create a dropship or one-time use address within Partner Link to facilitate shipping directly to customers' facilities or fulfilling replacement orders efficiently.

After you submit your order, if there are any issues with your credit cart you may be directed to a pending payment screen. Completing payment immediately by correcting your card information or providing a new credit card will ensure timely entry and processing of your order, but if you are unable to complete the order right away, you can still complete a pending payment for 2 days after checking out.

How to complete an order pending payment:

1. Go to the account menu by clicking your name in the upper right corner, or in the main menu on mobile
2. Click “Order History” to see your Partner Link order history
3. Any orders pending payment will have “Pending Payment” displayed in the “Order Number” column
4. Click the order to be brought to the payment completion screen. Here, you can update how you would like to pay for the order.
5. Once you have entered your payment information, submit the order at the bottom of the screen. When the payment goes through, you will see a success screen.

If you do not complete an order pending payment within 2 days after checking out, the order will expire. You will then need to create a new cart and check out to place that order.

Utilize the search bar for quick access to items:

• Keyword Search: Enter relevant keywords to find specific items.
• Part Number/Model Number Search: Search by part number or model number, including any cross-referenced part numbers.

Clicking into the product detail page from a part number search result automatically selects the correct options for that part number so you can quickly add it to your cart or purchase list.

Placing an order on Partner Link is a straightforward process designed to ensure a seamless experience. Follow these steps to successfully place your order:

1. Find and Add Items to Your Cart: Browse through the available products and select the items you wish to purchase. Add them to your cart. Note that you cannot check out with a $0 item. If you encounter one, please inform ODL.
2. Ensure Correct Shipping Address: Before proceeding, ensure that your shipping address is set to the correct location where you want the order shipped.
3. Review Cart and Proceed to Checkout: Go to your cart and review the items in your order. Once satisfied, click on "Checkout." Note that the order summary box may change during the checkout process. Your total, including shipping charges and tax, will be calculated on the order review page.
4. Shipping Preferences: On the shipping page, review your default shipment preferences. If you wish to choose different shipping preferences for this order, select the appropriate options.
5. Additional Shipping Services: Determine if you require additional shipping services such as a pallet jack, lift gate, or specific delivery days for this order only. These instructions do not become default for future orders.
6. Add Shipping Instructions: Include any specific shipping instructions relevant to your order.
7. Proceed to Payment: Continue to the payment section to choose your desired payment method for this order.
8. Enter Purchase Order Number: On the billing page, enter your purchase order number if applicable. This helps streamline the billing process.
9. Select Payment Method: Choose your preferred payment method. If paying by credit card, you have the option to save your credit card details for future use. ODL does not store any credit card information.
10. Review Order: Continue to review your order, ensuring all shipping, billing, and product information is accurate.
11. Place Your Order: Once satisfied, click "Place Order." You should be directed to a success page with your Partner Link Order Reference number.
12. Confirmation and Follow-Up: You will receive an order acknowledgement from Partner Link shortly after placing your order. If you do not receive an order confirmation from ODL within 24 hours of the acknowledgement, please contact your customer service representative for assistance.

By following these steps, you can efficiently place your order on Partner Link, ensuring a smooth and accurate transaction process.

Navigating through our product categories allows you to easily find the perfect solution for your needs or explore our full offering. Once you've selected a category, you can further refine your search using facets to filter by product attributes. Below is a breakdown of our categories to guide you through our diverse range of products:

Stylized
Stylized door glass designs offer both artistic flair and privacy for your entryway. Choose from:

Decorative
Explore our selection of camed and wrought iron designs that add a touch of elegance to any door.

Treated
Discover glass with designs printed, sandblasted, or etched onto the surface, providing a unique aesthetic appeal.

Textured
Find glass options with decorative textures that enhance privacy while adding visual interest to your entryway.

Classic
Classic door glass options offer versatility and functionality. Choose from:

Single Light
Options include one-light door glass with options for energy-efficient coatings, bronze or gray tints, and various thicknesses.

Multi-Light
Select from simulated divided lights (SDLs), grilles between glass (GBGs), and external grilles available in clear and low-e glass.

Vent Lights
Explore vents available in both clear and textured glass options, offering ventilation and natural light.

Treatments
Products in this category incorporate window treatments for added functionality:

Doorglass Blinds
Discover blinds between glass available in standard doorglass sizes for convenient light and privacy control.

Add-on Blinds
An aftermarket solution for adding enclosed blinds to existing doorlights, enhancing privacy and light control.

Accessories
Find items that support the sale, use, installation, or finishing of ODL products:

Displays
Explore merchandising materials ideal for showrooms or display settings, enhancing the presentation of our products.

Replacement Parts
Browse a range of replacement parts including screw hole plugs, blinds between glass operators and tracks, vent parts, and more.

ODL Blinds + Glass
Configure blinds between glass for window and sliding patio door applications, providing both functionality and style.
Whether you're seeking decorative elements, classic designs, functional treatments, or accessories, our diverse range of product categories ensures that you'll find the perfect solution for your needs. Explore our offerings and enhance your entryway with Partner Link.

Whether you're seeking decorative elements, classic designs, functional treatments, or accessories, our diverse range of product categories combined with facet filtering ensures that you'll find the perfect solution for your needs. Explore our offerings and enhance any entryway with Partner Link.

At times, ODL offers coupons with a unique code that can be redeemed through Partner Link. To take advantage of these discounts, simply follow these steps:
 

1. Add Items to Your Cart: Browse through our extensive selection of products and add the desired items to your cart. Please note that your coupon may apply to specific products, product lines, quantities, or other specifics. Once you've completed your selection, proceed to the cart screen.
2. Enter Your Coupon Code: On the cart screen, you'll find a designated field labeled "Apply a Promo Code." Enter your promo or coupon code into this field accurately.
3. Click the "Apply" Button: After entering the coupon code, click on the "Apply" button. This action will validate the code and apply the corresponding discount to your order.
4. Proceed Through Checkout: Once the coupon code has been successfully applied, proceed through the checkout flow as usual. It's important to note that your final price, inclusive of any relevant shipping costs, taxes, and applied discounts, will only be finalized at the order review screen.
5. Review Your Order: Before completing your purchase, carefully review the order summary on the order review screen. Here, you'll see the final price reflecting any discounts applied through the coupon code, as well as any additional charges such as shipping and taxes.

By following these simple steps, you can easily apply a coupon code and enjoy the associated discounts on your purchases through Partner Link. Should you encounter any issues or have any questions during the process, our customer support team is always available to assist you. Happy shopping!